OLONGAPO CITY SETS UP CITIZEN’S CHARTER
This is in preparation for the Citizen’s Charter which is a document for civil service standards under the provisions of Republic Act 9485 or the Anti-Red Tape Act of 2007.
The seminar was conducted by Maria Cristina Reno-Gonzales, Director II of the Civil Service Commission from the Field Office in Zambales and was attended by the different department heads of the city government.
Mayor James “Bong” Gordon, Jr. welcomes the benefits that a Citizen’s Charter will bring to Olongapo City and its constituents.
“We are continuously promoting transparency in all our operations. This will enable the city to improve its public service delivery, transparency and accountability in local governance,” Gordon said.
The group took charge in formulating, writing and packaging the said Citizen’s Charter for the city during the seminar.
The said document, which shall be reviewed for approval of Mayor Gordon, communicates the information on services the city provides to constituents and shall describe the step-by-step procedures to avail of a particular service and the guaranteed performance level that the constituents may expect.
It is expected to greatly improve efficiency in the delivery of government service to the public by reducing red tape, preventing graft and corruption and providing the necessary penalties on violators.
The citizen's charter is included in the 1987 Philippine Constitution which states that a “public office is a public trust and that public officers and employees must be at all times accountable to the people, serve them with utmost responsibility, integrity, loyalty and efficiency, act with patriotism and justice and lead modest lives.”
Gonzales said a citizen's charter is very significant for the city because it is a clear expression of what services an agency provides.
“It enables customers to check their expectations against what is offered and provides a means for giving feedback when expectations are not met.”
She said further that “the public deserves value for money from the taxes they pay, and they have the right to consultation, courtesy, information and the opportunity to express their views in relation to government services.”
As instructed by Olongapo City Mayor James “Bong” Gordon, Jr., heads of offices and departments actively took part in the seminar workshop on Anti Red Tape Act or ARTA which was organized by the Personnel Office headed by Angie Barroga and conducted by Maria Cristina Reno-Gonzales, Director II of the Civil Service Commission Field Office in Iba, Zambales. Gonzales said the seminar was initiated in preparation for the city’s crafting of the Citizens Charter, which aims to improve public service delivery, transparency and accountability especially in frontline services. (Photos and caption/PAO)PAO/chay